Política de reembolso
ORDER PRODUCTION + SHIPPING TIMES
- All artwork + personalized/custom items (ie: name signs, toppers, etc.) are made-to-order. Once production is in progress, orders cannot be changed or canceled.
- Any changes to a specific sign or cake topper design must be requested prior to ordering. Requests for changes left in the "Order Notes" box at checkout which have not been pre-approved will not be made.
- Design Proofs are provided upon customer request and include ONE complimentary revision. Additional revisions will incur a $5 design fee per proof.
Order production times are as follows, unless otherwise noted on the item details page and/or announcement bar:
- Prints: ship in 4 to 6 business days
- Acrylic Signs: ship 2 to 3 full weeks from date ordered
- Wood Signs: ship 1 full week from date ordered
- Custom Cake Toppers + Engraved Gifts: ship 1 full week from date ordered
Please keep in mind, production times are in addition to shipping carrier transit times. Occasionally it may take longer if we have a big surge in our volume of sales, but often times it is quicker. During the Holidays, we will post our holiday shipping deadlines.
- You will be notified via email when your order ships - please see our Shipping section below for transit estimates [which indicate how long your order is estimated to take to get delivered to you once we get it shipped].
- If your order is returned to us and needs to be reshipped due to an incorrect or undeliverable address, additional shipping fees will apply. When placing your order, please take a few moments to verify that the shipping address you have provided is correct. Orders marked "Return to Sender", "Refused by Recipient" or sent back to us without prior approval will be subject to a 25% restocking fee -- no exceptions! We do not offer replacements for orders marked "Delivered" by your Postal Carrier.
- Please ensure you have a SAFE location for your order to be delivered to. We have no control over and are not responsible for stolen or damaged packages that result from being shipped to an insecure location.
- For assistance in tracking your shipment or an estimated date of arrival, please click on the tracking number found in your shipping confirmation email (it's a live link). If you did not receive a shipping confirmation, please check your junk/spam folder.
- ALL SALES FOR PERSONALIZED/CUSTOM ITEMS ARE FINAL.
- Due to the custom nature of our items, once your order is submitted to VividEditions, it is considered "in processing" and therefore CANNOT be changed or canceled.
No Refunds or Cancellations on Personalized Items. Personalized merchandise cannot be returned or exchanged.
Please inspect item(s) IMMEDIATELY upon delivery. Any Defects or damages MUST be reported to us within 24 hours of delivery. NO EXCEPTIONS!
If there is damage, DO NOT REMOVE ITEM(S) FROM PACKAGING. By removing item(s) from their packaging you acknowledge no damage is present.
- Personalized items cannot be returned, exchanged or replaced for any reason after the event date, regardless if they are defective or damaged, as VividEditions cannot be responsible for the use of the merchandise.
Please place your gift order at least 3 weeks prior to event date as this will help alleviate Rush Processing and Expedited Shipping charges.
- Order cancellation requests will be reviewed + considered only if the item has not entered production + will incur a $25 design fee. (an additional 10% fee will be incurred if paid with Afterpay) NO EXCEPTIONS!
International shipping is available to select countries. If we do not ship to your country and you are using a Freight Forwarder, you acknowledge that VividEditions is NOT responsible for any damage that may occur while the package is in the possession of the freight company. Being that UPS/USPS is not making the final delivery, we cannot submit any insurance claims in the event your item arrives damaged while using a freight forwarder, therefore we highly recommend you obtain insurance directly through your shipping provider.
- Orders marked "Return to Sender" or "Refused by Recipient" will incur a $25 design fee.
RETURNS + EXCHANGES (ART PRINTS)
We're committed to producing high quality art + decor at an affordable price. We've gone to great lengths providing detailed product listings and visuals so our customers know exactly what they're getting and will be happy when it arrives. Each design is printed upon order, therefore returns and exchanges are not accepted as we cannot resell a print which has been returned. Original shipping charges incurred on your purchase are not refundable.
- We do our very best to ensure that all packages arrive safely by using heavy duty rigid packaging. However, we have found no matter how carefully and rigid we package for transit, print corners and edges can take slight damage while being loaded on and off trucks and in the hands of mail carriers. Once framed, this minor flaw is easily hidden and does not affect the appearance of the final product, therefore, we do not offer replacements for prints with bent corners or edges. In the event your order arrives with significant damage, please contact us within 24 hours of receipt and include photos of the damage on the print itself, as well as all packaging the print arrived in so we may submit a claim with the post office. Once we have received photos of the damage, we will create and send a replacement right away!