SHOP POLICIES

ORDER PRODUCTION + SHIPPING TIMES

  • All artwork + personalized/custom items (ie: name signs, toppers, engraved gifts, etc.) are made-to-order. Once production is in progress, orders cannot be changed or canceled.
  • Any changes to a specific sign or cake topper design must be requested prior to ordering. Requests for changes left in the "Order Notes" box at checkout which have not been pre-approved will not be made.
  • Design Proofs are provided upon customer request and include ONE complimentary revision. Additional revisions will incur a $5 design fee per proof.
  • Order production times are as follows, unless otherwise noted on the item details page and/or announcement bar: 
      • Prints: ship in 4 to 6 business days
      • Acrylic Signs: ship 2 to 3 full weeks from date ordered
      • Wood Signs: ship 1 full week from date ordered
      • Custom Cake Toppers: ship 1 full week from date ordered
      • Personalized + Engraved Gifts: ship 2 to 5 business days from date ordered
    • Please keep in mind, production times are in addition to shipping carrier transit times. Occasionally it may take longer if we have a big surge in our volume of sales, but often times it is quicker.  During the Holidays, we will post our holiday shipping deadlines.
      • You will be notified via email when your order ships - please see our Shipping section below for transit estimates [which indicate how long your order is estimated to take to get delivered to you once we get it shipped].
      • If your order is returned to us and needs to be reshipped due to an incorrect or undeliverable address, additional shipping fees will apply. When placing your order, please take a few moments to verify that the shipping address you have provided is correct. Orders marked "Return to Sender", "Refused by Recipient" or sent back to us without prior approval will be subject to a 25% restocking fee -- no exceptions!  We do not offer replacements for orders marked "Delivered" by your Postal Carrier.
      • Please ensure you have a SAFE location for your order to be delivered to. We have no control over and are not responsible for stolen or damaged packages that result from being shipped to an insecure location.
      • For assistance in tracking your shipment or an estimated date of arrival, please click on the tracking number found in your shipping confirmation email (it's a live link).  If you did not receive a shipping confirmation, please check your junk/spam folder.

      PERSONALIZED/CUSTOM ITEMS

        • ALL SALES FOR PERSONALIZED/CUSTOM ITEMS ARE FINAL.
        • Due to the custom nature of our items, once your order is submitted to VividEditions, it is considered "in processing" and therefore CANNOT be changed or canceled.
        • Order cancellation requests will be reviewed + considered on a case by case basis and only if the item has not entered production. A $50 design fee may apply.  Orders paid with ShopPay Installments will incur a 6% credit card transaction fee. Orders paid with all other payment methods will incur a 3% credit card transaction fee. International orders will incur a 4% credit card transaction fee. NO EXCEPTIONS!
        • Personalized Name Signs: By default we will connect all letters and any names/words with lowercase letters 'i' or 'j' will have the dots connected - unless otherwise requested. (cursive fonts only)
        • No Refunds or Cancellations on Personalized Items.  Personalized merchandise cannot be returned or exchanged. 
        • Personalized items cannot be returned, exchanged or replaced for any reason after the event date, regardless if they are defective or damaged, as VividEditions cannot be responsible for the use of the merchandise.
        • Please inspect item(s) IMMEDIATELY upon delivery. Any Defects or damages MUST be reported to us within 24 hours of delivery.  NO EXCEPTIONS!
        • If there is damage, DO NOT REMOVE ITEM(S) FROM PACKAGING. By removing item(s) from their packaging you acknowledge no damage is present.
        • Please place your gift order at least 3 weeks prior to event date as this will help alleviate Rush Processing and Expedited Shipping charges.
        • International shipping is available to select countries. If we do not ship to your country and you are using a Freight Forwarder, you acknowledge that VividEditions is NOT responsible for any damage that may occur while the package is in the possession of the freight company.  Being that UPS/USPS is not making the final delivery, we cannot submit any insurance claims in the event your item arrives damaged while using a freight forwarder, therefore we highly recommend you obtain insurance directly through your shipping provider.
        • Orders marked "Return to Sender" or "Refused by Recipient" will incur a $25 design fee.

         

        INACCURACY DISCLAIMER

        • From time to time, there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability.  We reserve the right to correct any errors, inaccuracies, or omissions AND to change OR update information at any time without prior notice - including after you have submitted your Order.

         

        DISCOUNTS + PROMOTIONAL OFFERS 

        • Any Discount Codes for promotional offers displayed on the website must be entered in the "Gift Card or Discount Code" box during the checkout process.  It is the buyer's responsibility to ensure discounts have been applied to their order prior to completing checkout. Once an order has been submitted, we are unable to apply any codes/discounts. 
        • Discounts do not apply to custom logos or custom design requests. 
         

        DOMESTIC SHIPPING OPTIONS

        Shipping rates are based on weight, box size + destination and are displayed and calculated at checkout.

        PRINTS ONLY

        • USPS First Class Mail Service
          • (up to 7 business days - ground service)
              • USPS Priority Mail Service
                • ( 2 to 5 business days, *depending on location / *USPS does not guarantee delivery times)
              • USPS Priority Express Mail Service
                • (1 to 2 business days - USPS guaranteed)

              CUSTOM NAME SIGNS ONLY

              • UPS Ground — rates calculated at checkout
                • (1 to 3 business days to East Coast + Midwest // up to 5 business days to West Coast)
                • USPS Priority Mail Service — rates calculated at checkout
                  • (2 to 5 business days - *depending on location / *USPS does not guarantee delivery times)
                •  USPS Priority Express Mail Service — rates calculated at checkout 
                  • (1 to 2 business days - Guaranteed)
                • The above times are all estimates from our shipping carriers.  VividEditions is NOT responsible for service transit time. Transit times are provided by the carriers (UPS + USPS) and may vary with package origin and destination, particularly during peak times. ***Please keep in mind that shipping times are only estimates on how long your order will be in transit to you, and does not include the time it takes us to process your order (as explained above).
                  • A package is considered "LOST" by the postal service after 4 weeks (for domestic) and 60 days (for international).  At that time we will either replace or refund.

                  INTERNATIONAL SHIPPING + CUSTOMS

                  Shipping rates are based on destination country and are displayed and calculated at checkout.

                  • International shipping is available to select countries. If we do not ship to your country and you are using a Freight Forwarder, you acknowledge that VividEditions is NOT responsible for any damage that may occur while the package is in the possession of the freight company.  Being that USPS/UPS is not making the final delivery, we cannot submit any insurance claims in the event your item arrives damaged while using a freight forwarder, therefore we highly recommend you obtain insurance directly through your shipping provider. 
                  • International packages can take anywhere from 1 to 4 weeks to arrive. Delivery time depends on the customs practices in your country.  If you ordered internationally and at least 10 business days have passed since we shipped your items but no delivery has been attempted, please make sure you call your local customs agency right away, as in many countries (e.g., Germany, United Kingdom) the recipient will NOT be notified that their package is being held in customs and will have to call themselves about picking it up.  If you do not contact customs to arrange pickup, the package will be returned to sender.  Please be aware of customs practices in your country before purchasing.
                  • Please note that you are responsible for all international customs and duty fees. These are in addition to, and not included in, the cost of shipping and are incurred at the time of delivery. We are not able to calculate how much these fees might be, should they occur. You should inquire with your local customs agency for more information and assistance in this area. Returns will not be accepted due to customs fees. We are not able to mark items as "gift".


                  PACKAGING

                  • Prints up to size 11x14 are carefully packaged in a sleeve and shipped flat in a rigid photo/document mailer envelope with reinforcing cardboard. These rigid flat mailers are completely biodegradable and made of 100% recycled materials! Prints larger than 11x14 are carefully rolled and shipped in a rigid tube. Note that small and large prints ordered together will all be shipped in a tube. 

                   

                  RETURNS + EXCHANGES (ART PRINTS)

                  • We're committed to producing high quality art + decor at an affordable price. We've gone to great lengths providing detailed product listings and visuals so our customers know exactly what they're getting and will be happy when it arrives. Each design is printed upon order, therefore returns and exchanges are not accepted as we cannot resell a print which has been returned.  However, if something has gone awry, please contact us within 3  days from the date your order was marked delivered by the carrier.  Original shipping charges incurred on your purchase are not refundable.
                  • We do our very best to ensure that all packages arrive safely by using heavy duty rigid packaging.  However, we have found no matter how carefully and rigid we package for transit, print corners and edges can take slight damage while being loaded on and off trucks and in the hands of mail carriers.  Once framed, this minor flaw is easily hidden and does not affect the appearance of the final product, therefore, we do not offer replacements for prints with bent corners or edges.  In the event your order arrives with significant damage, please contact us within 3 business days of receipt and include photos of the damage on the print itself, as well as all packaging the print arrived in so we may submit a claim with the post office.  Once we have received photos of the damage, we will create and send a replacement right away!

                   

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