Shipping policy

DOMESTIC SHIPPING OPTIONS

Shipping rates are based on weight, box size + destination and are displayed and calculated at checkout.

PRINTS ONLY

  • USPS First Class Mail Service
    • (up to 7 business days - ground service)
        • USPS Priority Mail Service
          • ( 2 to 5 business days, *depending on location / *USPS does not guarantee delivery times)
        • USPS Priority Express Mail Service
          • (1 to 2 business days - USPS guaranteed)

        CUSTOM NAME SIGNS ONLY

        • UPS Ground — rates calculated at checkout
          • (1 to 3 business days to East Coast + Midwest // up to 5 business days to West Coast)
          • UPS 2nd Day Air or 3 Day Select — rates calculated at checkout
            • (2 to 3 business days - *depending on service & location)
          • The above times are all estimates from our shipping carriers.  VividEditions is NOT responsible for service transit time. Transit times are provided by the carriers (UPS + USPS) and may vary with package origin and destination, particularly during peak times. ***Please keep in mind that shipping times are only estimates on how long your order will be in transit to you, and does not include the time it takes us to process your order (as explained above).
            • A package is considered "LOST" by the postal service after 4 weeks (for domestic) and 60 days (for international).  At that time we will either replace or refund.

            INTERNATIONAL SHIPPING + CUSTOMS

            Shipping rates are based on destination country and are displayed and calculated at checkout.

            • Shipping rates for international destinations are determined by the country of delivery and are calculated during checkout. We offer international shipping to select countries. If your country is not listed, and you utilize a Freight Forwarder, please acknowledge that we are not responsible for any damage that may occur while the package is in the possession of the freight company. Since USPS/UPS does not make the final delivery in such cases, we cannot submit insurance claims for potential damage. It is highly recommended to obtain insurance directly through your chosen shipping provider.

            • International packages typically take between 1 to 4 weeks to arrive, contingent on customs practices in the destination country. If you have ordered internationally and more than 10 business days have passed since we shipped your items without delivery attempts, promptly contact your local customs agency. In certain countries, recipients are not notified of held packages, requiring them to initiate contact for retrieval.

            • Please be aware of your country's customs practices before making a purchase. It's essential to note that you are responsible for all international customs and duty fees, payable upon delivery. Unfortunately, we cannot estimate these fees, so kindly consult your local customs agency for guidance. Returns will not be accepted based on customs fees, and marking items as "gift" is not within our capabilities.